JINART Official Website – Terms of Purchase, Shipping, and Return Policy
1. Pre-Order Acknowledgement
1 All product images displayed on this website are for illustrative and design reference purposes only.
Final products may vary due to production processes, including but not limited to variations in color, accessories, and minor design details.
2 Product colors may differ due to photographic lighting conditions and/or display settings on individual devices. The actual product received shall prevail.
3 By placing an order, the customer is deemed to have read, understood, and agreed to all statements set forth herein.
Returns or exchanges based on color variance or subjective expectations shall not be accepted.
2. Shipping and Order Fulfillment
1 In-stock items shall be dispatched within approximately two (2) to five (5) business days upon receipt of full payment.
2 Made-to-order and pre-order items require a production period of approximately three (3) to four (4) months, excluding public holidays. Actual shipping timelines may vary depending on production progress.
3 Where an order contains both in-stock and pre-order items, shipment shall be made only after all items are available.
Customers who wish to receive in-stock items earlier must place separate orders.
3. Order Cancellation and Refunds
1 Upon order confirmation, the order shall immediately enter procurement, currency exchange, and administrative processing.
2 Cancellation requests made within twenty-four (24) hours of order placement shall be eligible for a full refund.
3 Cancellation requests made after twenty-four (24) hours, for reasons not attributable to the Company (including but not limited to personal reasons),
shall be subject to an administrative fee equivalent to ten percent (10%) to fifteen percent (15%) of the total order amount.
4 All refunds shall be processed after deduction of applicable fees and shall be issued via bank transfer only.
5 The Company reserves the right to restrict or suspend accounts, including blacklisting, in cases of repeated or unjustified order cancellations.
4. Return and Exchange Policy
1 Customers must review the return and exchange policy prior to purchase.
Any inquiries must be submitted within the seven (7)-day inspection period via the official Instagram customer service channel for evaluation and further handling.
2 Minor damage to packaging (including but not limited to dents, deformation,
or external wear) arising during transportation shall be deemed normal logistics risk and shall not constitute a product defect. Such cases are not eligible for return or exchange.
3 Pre-order bonuses, special editions, and promotional items are provided on a complimentary basis and are not eligible for return or exchange, except in cases of significant defects.
4 Capsule toys and blind box products shall be shipped based on random allocation. Selection of specific designs, variants, or packaging types is not permitted.
5 Where an exchange is approved, the customer shall present the defective product along with the relevant communication record at a designated retail location.
All exchanges shall be conducted on a random replacement basis within the same product series, and selection of specific items shall not be permitted.
6 International Orders – Defect Handling
For international orders, defective items shall not be eligible for exchange. Refunds shall be issued only upon confirmation of the defect.
The refund amount shall be strictly limited to the unit price of the defective item, as allocated within the original order. Under no circumstances shall refunds be granted for full sets, bundled products, or box quantities.
All shipping fees, handling charges, and any associated transaction costs are non-refundable.
5. Alternative Handling Methods
1 If the customer is unable to visit a retail location, the Company may arrange shipment. The customer shall provide the following information:
2 If the customer does not accept random replacement:
6. General Provisions
1 By placing an order, the customer acknowledges that they have read, understood, and agreed to all terms and conditions set forth herein.
2 The Company reserves the right of final interpretation, amendment, and adjustment of these Terms and Conditions at any time without prior notice.
